1 USD = 1.70 AZN

TEZ-TEZ VERİLƏN SUALLAR

  • Our advantages

    The Glob.az Company shall carry out the delivery of parcels by a courier to any address in Azerbaijan.

    Free Insurance of all transported parcels.

    Online Order Service

    Minimum Delivery Tariffs -Prices starting from 1,30 USD

    “Paying at the door” Service

    Fast delivery - shipments are made 2 times a week. Possibility of taking it over from the Baku office within 2-3 working days after receiving the cargo to the warehouse.

    Prompt Customer Service

  • How is the delivery fee calculated?
    In accordance with the metric standards of the International Air Transport Association, the weight of the transported goods can be calculated in two ways, depending on the size of the parcels:
    1. Physical weight
    2. Volumetric weight
     
    Both indicators are considered, which of the weight indicators will be greater, based on this indicator, the cost of delivery of the parcel is calculated.
     
    If there are more than two pairs of shoes, the shipping cost will be calculated based on the volumetric weight.
    The cost of parcels, one side of which exceeds 60 cm, is calculated in accordance with the physical and volumetric weight, depending on which weight is greater, the cost of transportation will be calculated based on this weight.
    We bring to your attention the calculation procedure.
    Width (cm) x Length (cm) x Height (cm) / 6000 = Volumetric weight (kg)
  • Payment methods

    Package shipping fee can be made at the customer's request online from Glob.az, in cash at the office or via POS device.

  • Prohibited products
    • Deodorants
    • Mobile phones
    • Different types of batteries, power-banks
    • Foodstuffs.
    • Chandelier and frame ( If the parcel is not correct packed )
    • All kinds of weapons, ammunition, all kinds of military items, explosives, military equipment.
    • Explosives, flammable or other hazardous substances, as well as radioactive substances and materials related to their making technology.
    • Drugs and psychotropic substances, accessories for their use, as well as materials related to the technology of their preparation.
    • Pornographic products, materials that advertise and promote moral corruption, violence, terrorism, etc.
    • Live animals
    • Plants and seeds
    • Latent cameras, special confidential means of communication, literature about their passwords and operation.
    • Information systems, documents and archives on operational investigation activities of the Ministries of Defense, National Security and Internal Affairs.
    • Documents, inventions, projects of state importance
    • Jewelry, precious metals and precious stones
    • Banknotes, coins.
    • Accumulators
    • Batteries.
    • Engines
    • Hover Board scooters.
    • Car oils and all goods containing this oil.
    • Items prohibited for transportation by air.
    • Items prohibited for import into the territory of the Republic of Azerbaijan.
    • Lithium batteries from Turkey and battery-powered appliances.
    • Liquid products, works of art, various medicines, documents from Turkey.
    • In accordance with US export legislation, the transportation of firearms, weapon parts or accessories, optical battles, optical binoculars, military uniforms, and items for military operations are prohibited.

     

    Attention: When ordering a prohibited product, the customer is informed that the product cannot be shipped and the product is stored for free for one month. After the end of the 1st month, the package is stored in the warehouse for an additional month on a paid basis (1 day - 2 AZN). At the end of the deadline, the package is confiscated.

  • What is 300 USD limit?

    According to the legislation of the Republic of Azerbaijan (guided by paragraph 2.1.4 of Resolution No.305 accepted by the Cabinet of Ministers), individuals can import goods worth no more than the equivalent of 300 USD within 30 days.

    If the physical value exceeds 300 USD, a customs duty is paid in accordance with the law.

    The 300 USD limit includes the own cost of the item and the shipping fee for the stored package.

    Parcels of citizens who have exceeded the limit shall be kept by the customs authority, which is the competent body.

    When storing the parcel in BCT, the storage fee is 15 AZN for the first day and 2 AZN (1 euro) for each subsequent day.

    Please be careful when ordering!

  • What is "Tracking"?
    • After the package is fully packaged in online shop, it will be given to domestic couriers for delivery to the customer. The courier service in turn will provide a tracking number for the package.
    • Tracking number makes it possible to track the package from the courier’s warehouse to its destination.
    • Tracking number is different for every package and it's not duplicated.
    • You can track your package location until its delivery to the courier company’s warehouse on the domestic courier’s website.
  • Working hours Turkey warehouse

    The work schedule of Turkish warehouse is as follows:

     

    Monday – Friday: 9:00 – 18:00

    Saturday:             9:00 – 13:00

    Sunday:       Non-working day

  • What is a declaration? How is it filled?

    The declaration is to notify about the parcel ordered by the customer in “DECLARE” section in the personal account “Glob.az” prior to the shipment enters the foreign warehouse.

    Order information must be recorded before the parcel is delivered to the foreign warehouses. Declaration of cargo is possible only after the parcel is delivered to the courier by the seller and the tracking number is provided.

    The declaration shall indicate the tracking number, store name, product category and the invoice document provided by the seller shall be attached.

    Every parcel delivered to the airport of Azerbaijan is required to undergo customs inspection.

    In order to avoid delays, the customer must log in to his/her personal account and declare the information about the order in advance.

    Exceptions:

    In rare cases, Sellers send a customer package without specifying a tracking number. In this case, the declaration must be completed only after the parcel enters the warehouse.

    Accuracy and correctness of the data is a prerequisite for timely delivery of the package.

  • How many days will it take to deliver my order?

    Delivery time of packages is calculated from the time that the product enters our foreign warehouse. Shipment from Turkey is carried out 2 times a week. Your package will be delivered to Azerbaijan within 5 working days after receiving to our warehouse.

  • How does it work ?


    Register at Glob.az

    Get a foreign address in Turkey.

     

    Send the order to the address

    When shopping online, write down the address that's on our website in the address information where your package will be delivered and complete your order by paying.

     

    Receive your package.

    We deliver the product handed over to our warehouse to Azerbaijan within 3-5 working days.

  • GLOB - address and working hours

    Адрес: Бинагадинский район, улица Сулеймана Сани Ахундова 1А, (возле метро Азадлыг) AZ 1116, Баку

    Адрес: Жилой квартал Ени Ясамал, улица Дадаш Буниядзаде 1 (рядом с кондитерской Азза), AZ 1012, Баку

     

    Working hours:

    Customer service: Monday - Saturday:10:00 a.m. - 7:00 p.m.

    Orders: 24/7

    Saturday: 10:00 a.m. - 6:00 p.m.

    Baku Warehouse: Monday - Saturday: 10:00 a.m. - 10:00 p.m

  • What are the details of the order service?

    This is a complex service serving to buy any product from Turkey. In case of this type of order, we order by your behalf from the Turkish online store and conduct all the relevant arrangements and negotiations with the seller. In this case, our commission will be 5% of the total cost of product, and this amount does not include the cost of shipment to Azerbaijan.

    You can get full information about using our service on this link:

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  • Onlayn kuryer sifarişi

    We deliver parcels delivered to our Baku warehouse directly to your home through the "Online Courier" service. Easily get your parcels by ordering an online courier without coming to the office
    You can order a courier online by visiting Glob.az. To do this, sign in to your account on Glob.az, go to the "Order a courier" section, click "New order", select the parcels you want to deliver in the window that opens, fill in the sections "City, destination, address, phone, delivery date" and click "Save" .⁣⁣
    You will receive your parcels within 24 hours. Courier fee when ordering will be reflected in your account. You can pay for the parcel shipping and courier payment online or in cash.

  • Bütün bölgələrə poçtla çatdırılma xidməti

    Onlayn alış-veriş hər kəsin haqqıdır. Buna görə də Azərbaycanın hansı bölgəsində olmağınızdan asılı olmayaraq bağlamalarınızı sizə çatdırırıq. Bildirək ki, poçt çatdırılması üçün sifariş bağlama Bakı ofisində olan zaman qəbul edilir.
    Bağlamanızın poçtla göndərişini sifariş etmək üçün, daşınma haqqı və poçt ödənişi öncədən ödənilməlidir. ( “Daşınma balansı ” bölməsindən artıra bilərsiniz ). Bağlamalar dövlət poçtu ilə göndərilir və nəzərinizə çatdırırıq ki, poçt tariflərini dövlət poçtunun özü təyin edir. 1 kq üçün ödəniş 3 AZN-dir. Balansınızda ən az 5 AZN vəsait olmalıdır. Daşınma haqqı ödənilməli müştərinin hər hansı bir borcu olmamalıdır. Biz poçtla çatdırılma üçün Sizin balansınızdan yalnız dövlət poçtunun təyin etdiyini məbləği silirik. Artıq məbləğ balansınızda qalır. Poçtun çatdırılma müddəti, rayondan aslı olaraq 1-5 iş günü təşkil edir. Yuxarıda yazılan şərtlər tamamlandıqdan sonra bağlamanızın poçtla çatdırılması üçün zəhmət olmasa, müştəri kodunu, ad, soyad, rayon, poçt indeksi, təhvil alacaq şəxsin adını və əlaqə nömrəsini bizə təqdim etmək lazımdır.
    Poçt sifarişi etmək üçün bizə sosial şəbəkələr,  e-mail vasitəsilə yaza və ya 050 833 9010 nömrəsi ilə əlaqə saxlaya bilərsiniz.⁣

  • Başqa bir şəxs Sizin bağlamanı necə təhvil ala bilər?

    Əgər Siz öz hesabınızda Bakı ofismizdə olan bağlama(lar)ınızı yaxınlaşıb, təhvil ala bilmirisinizsə, bu zaman başqa bir şəxsə Sizin adınıza bağlamanı təhvil alması üçün etibarnamə verə bilərsiniz. Bunun üçün Siz saytımızda hesabınıza daxil olub, şəxsi hesabda "Etibarnamələr" bölməsindən bağlamanı təhvil almasını istədiyiniz şəxsin şəxsiyyət vəsiqəsində olan məlumatları daxil edib, ona etibarnamə verə bilərsiniz. Etibarnamə verdiyiniz şəxs Sizin müştəri kodu və öz şəxsiyyət vəsiqəsi ilə yaxınlaşıb, bağlamanı təhvil ala bilər. Etibarnamə verməkdə say limiti yoxdur. Siz istənilən qədər etibarnamə əlavə edə bilərsiniz.









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